Performance related:

Problem:  I am treating for drain files, but there are still some of them around.

Possible Causes:  

1. It requires several days after treatment before a change is noticed.
2. If it has been a week or more since treatment, it is highly likely that some of the breeding areas were missed during treatment.  Be sure the dosing material is sprayed not only in all the floor drains, but under cabinets and equipment, in the corners where walls and floor intersect, in the drain from the beverage tower and/or bar drains and all other difficult to clean areas. 

Problem:    My customer had a back-up soon after I installed the dispensing system.

Possible Causes:

1. We recommend that you encourage new customers to have their drain lines cleaned and grease interceptors pumped out just before they have the bioremediation system installed,but you do not want to insist the drain lines be cleaned and the grease interceptor pumped out, particularly if it has not been long since it was last accomplished.  You should be sure to explain however, that a backup could occur soon after a bioremediation system is installed, simply because, as the bacteria begins to consume grease and other organic matter, a chunk of grease could break loose in a line already nearly blocked, resulting in blockage.  The longer the system operates without a problem, the less likely one will occur.
   
2. If your customer's workers are not following Best Kitchen Practices, (see the free download of such a poster on our Home page.  Caustic Cleaners or sanitizers are death to the bacteria our dispenser injects into the drain lines.
3. If neither 1 or 2 applies to you, please call us.  We are anxious to help you solve your problem.

Problem:   An odor is coming from one or more floor drains.

Possible Causes:

1. If your customer has any floor drains that are seldom used, water in the p-trap may have evaporated allowing sewer gases to escape back and into the facility.  We recommend pouring a quart of tap water into every seldom used drain to prevent this from happening.  You may want to talk to your customer about BESTech's Floor Drain Treatment Program which eliminates the source of many of the odors and also eliminates drain flies.
2. Organic Matter in stagnant water residing in a p-trap may also be the source of the problem.  It doesn't take a lot of decaying organic matter to generate a whole lot of bad odor.
3. The source of an odor may surprise you.  Often times the odor is not originating in the floor drain at all, but is actually coming from organic matter under cabinets or equipment, drains from beverage towers and/or from other hard to clean areas.
   
4. If none of the above seem to apply to you, please call us.  We truly want to help you identify the source of the problem and recommend steps you can take to hopefully eliminate the problem.